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© 2015 - 2018 by Rock Your Sole

Please note: current turnaround time for made to order items is 3-4 weeks

Privacy policy

 

What type of information do we collect

To fulfill your order, you must provide us with certain information as your name, email address, postal address, payment information, telephone number and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example) if you contact me directly.

 

Data retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to five years. Data in paper form is stored in a locked cabinet, digital data is stored on a laptop which is password protected, the phone used to communicate with customers is also password protected.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used to complete your order and will be shared with postal services only. Your personal information will be used for marketing purposes only if you choose to subscribe for special offers and newsletters.

 

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

 

How do we store, use, share and disclose visitors' personal information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, your order updates or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

How you can withdraw your consent

If you don’t want us to process your data anymore, please contact us at rockyoursole@hotmail.com or Erika Lipeikyte, Hopton Drive, Shrewsbury, Shropshire, SY1 4QA

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at rockyoursole@hotmail.com or Erika Lipeikyte, Hopton Drive, Shrewsbury, Shropshire, SY1 4QA

Subscription

We only use your data for sending the newsletters and special offers. We will not share the data with third parties for unauthorised marketing. You can cancel your subscription at any time on this site or using the link contained in each newsletter. Please read our privacy policy carefully for further information. If you have any conserns don't hesitate to contact us.

 

Cookies

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site.

Cookies are implemented in every site built by Wix. Take a look at the table below to view which cookies Wix implements on Wix sites:

 

https://support.wix.com/en/article/cookies-and-your-wix-site

 

There are two types of cookies (both used on Wix sites):

Session (Transient) cookies: these cookies are erased when you close your browser and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

 

Third-party apps may use cookies that aren't listed in the table above. You can check which cookies are used on these platforms using Chrome's built-in cookie view. Just click Secure next to the URL bar and then click cookies.